Britain's embassy in Tunisia said it will investigate after Ons Jabeur told the BBC website that family members did not have visas to watch her play in the Wimbledon final on Saturday.
Jabeur, was quoted by the BBC as saying her brother Hatem would "hopefully be there" Saturday to watch her. Speaking to BBC she said:
"But unfortunately the other members of my family don't have visas," the report, dated Friday, quoted her as saying. It will be tough for them but they will be cheering for me back home. Whether the family had applied for visas was not immediately clear."
On its official Twitter feed, the British embassy in Tunis weighed in on the situation.
"We're
sorry to hear that your parents and sister aren't able to be there to
support you, and we will look into what happened."
Jabeur eventually lost the match to Russian-born Elena Rybakina, representing Kazakhstan. She said her parents weren't in the stadium either. It was not clear why.