“She threatened to remove me”: Anastasia Potapova exposes bizarre confrontation with flight attendant before US Open

WTA
Thursday, 27 August 2026 at 04:30
Potapova clenches her fist after defeating Rybakina in the quarterfinals of the Mutua Madrid Open.
Anastasia Potapova's US Open journey got off to a nightmare start before the Austrian had even reached New York, with the world No. 25 publicly criticizing United Airlines after an incident involving a flight attendant and her dog. Potapova took to Instagram to detail her experience aboard a flight from Houston to New York, accusing a member of the cabin crew of repeatedly creating problems for her during the journey.
The 25-year-old was traveling to New York after withdrawing from the WTA 250 Monterrey Open because of a back injury. Her decision to make the trip was nevertheless a positive sign for her US Open participation, with the final Grand Slam of the season beginning on Tuesday.
Potapova said the incident took place on United Airlines flight UA678 and involved a flight attendant named Mary. According to the world No. 25, the crew member was rude toward both her and her dog and repeatedly referred to Potapova's status as a professional athlete while threatening to remove her from the flight.
The incident prompted Potapova to make an unusually strong public statement, saying she had never previously felt compelled to speak out about an airline experience despite regularly traveling around the world as a professional tennis player.

Potapova accuses flight attendant of ‘disrespect’ and ‘discrimination’

“I have never done anything like this before, but right now I simply cannot stay silent,” Potapova wrote on Instagram. “As a professional athlete, I travel extensively all over the world, but this is the first time I have ever experienced this level of disrespect, rudeness, and, to some extent, discrimination.”
Potapova said she believed flight attendants should help passengers rather than create additional problems for them.
“Today, on my flight from Houston to New York, flight UA678, I encountered a flight attendant who repeatedly seemed to go out of her way to cause problems for me for no apparent reason,” she continued. “She was extremely rude both to me personally and in the way she treated my dog.”
The Austrian also claimed the flight attendant repeatedly mentioned her professional status and threatened to remove her from the aircraft.
“She also repeatedly brought up my status and threatened to remove me from the flight because of it,” Potapova said.
Potapova ended her message by directly asking United Airlines to investigate what happened.
“Her name is Mary. I truly hope that your airline will look into this situation and take it seriously, because no passenger — and no animal — deserves to be treated in such a humiliating and disrespectful way, especially by a member of the cabin crew.”
Potapova's Instagram stories
Potapova later told her Instagram followers that she was in communication with United Airlines regarding the incident. Her account represents her version of the events, and the airline's response was not included in her initial public statement.
The episode comes at an important point in Potapova's season. She reached the Madrid Open semifinals earlier this year as a lucky loser, becoming the first player to reach that stage of a WTA 1000 event after entering through that route.
Now, after pulling out of Monterrey because of her back injury, Potapova is hoping the drama surrounding her journey to New York remains just that — a difficult trip before the tournament rather than a sign of another setback on court.
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